Collection & Delivery
Can I specify a morning or afternoon collection?
Unfortunately not. Your package will be collected between 9.00am and
18.00pm on your chosen date.
Collections are up until 18.00pm, please contact us at 4.30pm if you are concerned about your collection and we can chase the depot.
What compensation do I get if my package is not collected on time?
None of the major carriers guarantee their collections. If a service is guaranteed for next day delivery, this guarantee will only apply once the package has been collected.
Therefore we are unable to provide compensation for failed collections.
Will you contact me if my collection fails?
MK Parcel Service are a Courier broker and therefore not the collecting agent. We have very few issues with collection, but if the collection does not take place you will need to Contact Us so that we are aware and can arrange a recollection.