The maximum claim value is the level that is purchased at the time of ordering.

Each service includes a limited £50 Transit cover against loss or damage

 Please Note: 

In the event of all claims a copy invoice will be needed to be provided to prove the value of the consignment/s.

In the event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim.

A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost.

Any claim must be brought to our attention within 5 days of receipt in the case of delay/damage, and 21 days in the case of loss. This enables us to collate all information for forwarding to DHL

A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel.

Your consignment/s must be packed to a professional standard, packed within a double walled box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged to a professional standard and in line with the above will be declined.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged.

Prohibited / Restricted Items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return or could be discarded if they are damaged to such an extent such as smashed glass. No claim for loss or damage can be made on a Prohibited / Restricted Items not boxed or sufficiently packed are excluded from our services and if sent are sent at the owners risk.

Hazardous / Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

Please note that any item travelling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined.