Frequently Asked Questions

Does Mk Parcel Service have access to my eBay account?

No.

How do I pay for the courier services that I book?

Payments are made via your PayPal account or with a debit/credit card at the end of the checkout process. As an additional time saving option you can open a top up account with us , keeping a positive balance to fund your orders. At the final step of checkout you have three payment options - Paypal, credit/debit card or Acount.

Do I need to be a PowerSeller to use Mk Parcel Service ?

No. Anybody with an eBay account who needs to send a parcel by courier can use Mk Parcel service.

Do I pay extra for using Mk Parcel Service ?

No.  The only cost associated with booking your courier services via Mk Parcel Service is the cost of the courier service you select and we work hard to keep costs down. In many cases there is actually a saving to be made by using Mk Parcel Service. We do not charge any subscription or membership fees, you are not committed to using us once you have signed up and there is no requirement on you to send anything. We recognise that retailers need cost effective and time saving tools - leaving them to concentrate on the income generating side of their business - Mk parcel Service does exactly this and all at no extra cost.


Are deliveries signed for ?

Yes. All courier companies require a signature on delivery.

Can I track the parcels ?

Yes. When you log onto your MK Parcel Service and go to Track & Trace you will see a live real-time update on all of the parcels you have booked via Mk Parcel Service. This puts you in control - and lets you identify any problem that may have occurred without having to wait for an unhappy customer to contact you.

Is there a limit to the amount of parcels I send?

No. We do not impose any limits on the numbers of parcels you send - it can be anything from 1 per month to hundreds per day.

Can I arrange collections from another address?

Yes. The default settings will make your own address the standard collection one but it is a simple process to over ride this and make any address you wish the collection address.


Are there size and weight limits ?

Courier companies have strict limits on size and weight, however, Mk Parcel service will only offer you a courier service if your parcel meets the carriers criteria. It is important that you accurately declare your parcel measurements as all parcels are scanned and oversized parcels are likely to be surcharged and on occasion rejected and returned.

Can I send multiple items to the same address ?

Yes.  If you can combine multiple items in one box - use the combine feature during the booking process and this will be treated as one shipment.